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Privacy policy

Last update:
October 8, 2025

1. Introduction

Welcome to Displace Agency. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect various types of personal and non-personal information, including but not limited to:

  • Contact information (name, email address, phone number, company name)
  • Project details and requirements submitted through our forms
  • Website usage data and analytics (pages visited, time spent, browser type)
  • Communication preferences and interaction history
  • Payment and billing information for services rendered

We collect this information directly from you when you fill out forms, schedule calls, or communicate with us, as well as automatically through cookies and analytics tools when you use our website.

3. How We Use Your Information

Collected data may be used for purposes such as:

  • Providing and delivering our web development services
  • Responding to inquiries and communicating about projects
  • Improving our website and service offerings
  • Sending relevant updates about our services (with your consent)
  • Processing payments and maintaining business records
  • Complying with legal obligations and protecting our rights

We process your data based on legitimate business interests, contractual necessity, legal obligations, or your explicit consent.

4. Sharing Your Data

We do not sell, rent, or trade your personal data. However, we may share information under the following conditions:

  • With trusted service providers who assist in operating our business (hosting, analytics, payment processing)
  • With partner agencies (such as The Offsite Agency) when collaborating on projects with your consent
  • When required by law or to protect our legal rights
  • In connection with a business transfer, merger, or acquisition

All third parties are required to respect the security of your personal data and process it in accordance with the law.

5. Data Security & Retention

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your information will be retained only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal, accounting, or reporting requirements
  • Maintain records of our business relationship

Project-related data is typically retained for 3 years after project completion, while marketing communications data is retained until you opt out.

6. Your Rights

Under data protection laws, you have the right to:

  • Request access to your personal data we hold
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (right to be forgotten)
  • Object to or restrict processing of your data
  • Request data portability to transfer your data
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about the cookies we use, how we use them, and how you can control them, please review our comprehensive Cookie Policy.

The analytics tools we use include:

  • Google Analytics 4: For website traffic analysis and user behavior tracking
  • Microsoft Clarity: For session recordings and heatmap analysis
  • Google Search Console: For monitoring search performance and website health

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit website functionality.

8. International Data Transfers

Some of our service providers (including Google and Microsoft) may process your data outside of the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by relevant data protection authorities
  • Compliance with GDPR and other international data protection regulations
  • Data Processing Agreements with all third-party processors

9. Children's Privacy

Our website and services are not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@displace.agency, and we will take prompt action to delete such information.

10. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a new "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website and services after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, United States, consistent with our Terms of Use.

12. Contact Us

For any questions or concerns about this privacy policy or our data practices, please contact us at:
Email: hello@displace.agency
Website: www.displace.agency

We will respond to all privacy-related inquiries within 30 days.

Last Updated: October 8, 2025